OrdrQ Support

OrdrQ is a stock-ordering app for small store owners and managers. You set up your stores, suppliers and products, build supplier orders, and email them straight to your suppliers.

Contact us

Email support@ordrq.com.au and we'll get back to you, usually within one to two business days (Queensland time, AEST).

It helps if you include:

• the email address you use to sign in to OrdrQ,
• your device model and iOS version, and
• what you were doing when the problem happened (a screenshot is great).

Please never send us your password.

Email support

Frequently asked questions

I forgot my password. How do I reset it?

On the sign-in screen, tap Forgot password?, enter your account email and send the request. If that email has an account, we'll email you a reset link. The link works for 30 minutes. Open it and choose a new password (at least 6 characters). If the email doesn't arrive, check your spam or junk folder, or contact us.

I can't remember which email I signed up with.

Try the addresses you use for work. If you still can't find it, contact us and we'll help you find your account.

How do I email an order to a supplier?

1. Make sure the supplier has an email address. You can add one in Admin by editing the supplier.
2. From the home screen, choose the supplier and check or adjust the order quantity for each product.
3. Tap Review Order, check the order and delivery day, then tap Confirm & Place Order.
4. OrdrQ saves the order and emails it to the supplier from orders@ordrq.com.au with your store's details. If your store has an email address, you get a copy and the supplier's replies come to you. If the supplier has no email address, the order is saved but not emailed.
5. A message tells you whether the email was accepted. If it failed, check the supplier's email address, then resend the saved order from Recent Orders.

Can I add products from a photo?

Yes. Photo Import is optional. Take or choose a photo of a supplier's product list, and OrdrQ reads the products from it so you can review them before saving. The photo is sent to xAI (Grok) for processing and isn't kept afterwards. See our Privacy Policy.

How do I delete my account?

In the app, go to Admin, tap the person icon, then tap Delete account. If the admin PIN screen is showing, tap Account instead. Deleting your account permanently removes your account and all the stores you own, including their suppliers, products and orders. This can't be undone. If you can't sign in, email us from your account email address and we'll delete it for you.

Privacy

OrdrQ has no ads and no tracking, and we don't sell your data. Read the full Privacy Policy.